Delivery & Returns

Bigjigs Rail uses multiple shipping rules to determine shipping and handling charges. The shipping rules are listed below.

UK Delivery Options (excluding Scottish Highlands, Scottish Islands, Channel Islands, Northern Ireland and BFPO and PO Boxes):

Standard (3-5 working days) £2.99 or FREE when you spend £30.00 or more
Express (1-2 working days) £4.99 (Order before 2pm Monday - Friday to receive your order on the next working day.)

UK Delivery Options (including Scottish Highlands, Scottish Islands, Channel Islands, Northern Ireland and BFPO and PO Boxes):

Standard (3-5 working days) £4.99 or FREE when you spend £30.00 or more

Folkestone Click & Collect

FREE Click & Collect available from our Folkestone HQ
Order before 2pm Monday - Friday to click and collect from our Folkestone HQ on the next working day

International Orders

Tax and duty fees may be charged by your country when your order arrives. Those additional charges are your responsibility. Green Toys uses multiple shipping rules to determine shipping and handling charges. The shipping rules are listed below:

Europe Zone 1 (£4.99) – Austria, Belgium, Germany, Denmark, France, Scottish Highlands, Channel Islands, Northern Ireland, Ireland, Luxembourg, Netherlands.
Europe Zone 2 (£9.99) – Czech Republic, Spain, Finland, Hungary, Italy, Lithuania, Latvia, Poland, Portugal, Sweden.
Europe Zone 3 (£12.99) – Bulgaria, Estonia, Slovenia.

30 Day Returns

Our hassle-free 30-Day Money-Back Guarantee is sure to give you peace of mind.

Changed your mind? If you aren't delighted with your purchase, you can return a product within 30 days and we will happily refund the purchase price (excluding shipping). Products need to be returned in their original packaging.

How to return

It's easy to return a product. Simply email the following information to returns@bigjigsrail.co.uk and we will email you instructions for returning your product:

Order number (required)
Reason for return (required)
Products being returned (required)
Photos to show product defects (optional).

Please Note:

You are responsible for shipping the products back to us. We recommend using a trackable shipping method.
Individual products may be excluded from this guarantee. Check the product description before you place your order.